FAQs
For Vets/Nurses
What do you charge for your procedures?
Please send an email enquiry to [email protected] to obtain a copy of our Schedule of Fees.
How soon would your team be able to attend our clinic to assist with a patient?
We do our very best to attend to your clinic as soon as possible. We have a cancellation list for more urgent procedures. Wait times vary depending on how busy we are at the time you submit a request. We often get cancellations on the day and can make it to your clinic within a couple of days.
How far do you travel?
For ultrasound and endoscopy procedures, we cover the regions highlighted in the image here. For these procedures, we cover Melbourne and the surrounding regions, along with the Bellarine Peninsula, Geelong, Surf Coast, and Mornington Peninsula.
For CT scans, we travel into regional Victoria.
When will results be discussed and a report provided?
For ultrasound and endoscopy procedures, our clinicians will provide a verbal handover immediately after the procedure and follow this up with a written report within 24 hours.
Can aspirates or trucut biopsies be performed on the day of the ultrasound?
Aspirates and centesis are able to be performed on the day of the procedures. Trucut biopsies are only able to be performed by our specialists and can usually be performed on the day of the procedure provided we have been given notice and the patient has had coagulation testing performed.
What patient preparation shall we do prior to your arrival?
For patient preparation guidelines, you can click here.
As a general rule, all ultrasound patients require an IV catheter and clip prior to our arrival. We tend to avoid sedation for echocardiograms and if needed our preferences are for butorphanol alone if mild sedation is required.
For endoscopy procedures, patients require a full GA and we kindly ask that they be anaesthetised just prior to our arrival.
For CT scans, we require patients to have an IV catheter in place (as large as possible for contrast administration) and either a premed given or drawn up and ready to give on the vehicle. For medium to large breed dogs, our preference is to draw up but not give the premed so the patient is ambulatory and can walk onto the truck.
How is payment made for the procedure?
An invoice will be sent via email within 24 hours. We do not accept cash or credit card payments.
What is included in the cost of a CT scan?
The cost includes GA, contrast, CT scan, and radiologist report. The standard radiologist reporting timeframe is 3 business days. This can be reduced for an extra fee.
What is the patient preparation fee?
This is an extra fee we may charge if the patient is not adequately prepared by the time our team arrives for the procedure.
For Pet Owners
Do we book through you directly?
If you would like to book your pet in with us for a procedure, please contact your primary care vet who can organise a booking with us to do the procedure on your pet. We do not directly accept bookings from pet owners.
Do you discuss results with pet owners?
All results are discussed with your primary care vet who will then discuss the results with you. The Insight clinicians do not speak directly with pet owners.
What do you charge for your procedures?
This is something you will need to discuss with your primary care vet clinic to get estimates on what the fees will be.
How far do you travel?
For ultrasound and endoscopy procedures, we cover the regions highlighted in the image here. For these procedures, we cover Melbourne and the surrounding regions, along with the Bellarine Peninsula, Geelong, Surf Coast, and Mornington Peninsula.
For CT scans, we travel into regional Victoria.
Who will be performing the procedures?
Scans are performed by veterinary specialists and highly skilled and trained veterinary sonographers. If the procedure is not directly performed by one of our specialists, all of the images and videos obtained during the ultrasound procedure are reviewed by our specialists before a written report is then provided by the specialist. Our veterinarians have extensive medical backgrounds, allowing us to provide a clinical interpretation with each ultrasound performed, as well as advice regarding case management. Our vets pride themselves on being prompt, professional, and approachable.
What patient preparation such as fasting or shaving is required?
All ultrasounds require shaving in order for the ultrasound waves to translate into good image quality. With hair in the way, image quality is poor and proper assessment cannot be achieved.
Fasting is generally required for all ultrasounds, endoscopic procedures, and CT scans. There are some exceptions to this rule and it is best discussed with your primary care vet or may be covered here.
Do all ultrasounds require sedation?
Not all ultrasounds require sedation. Some require only a light sedation, whilst others may require heavy sedation. This depends on how relaxed your pet is and whether any samples need to be collected. For sample collection, moderate to heavy sedation is needed so that they do not feel anything during this procedure. All pets receiving sedation are monitored very closely during the procedure.
How long does the procedure take?
This varies depending on the type of procedure and if the collection of samples is required. It is often recommended to drop your pet off at your primary care veterinary clinic in the morning and collect them later in the day at a time they have discussed with you.
How can we pay for the procedure?
Payment for the procedure is made directly with your primary care vet clinic. Please discuss payment options with them directly.
